Knowledgebase & FAQs

Which versions of Outlook or Microsoft Office do you support?

For the best level of support and compatibility we recommend you use (on Windows):

- Microsoft Office 2013 32-bit (any version with Outlook included) or Outlook 2013

- Microsoft Office 2016 32-bit (any version with Outlook included) or Outlook 2016

- Microsoft Office 2019 32-bit (any version with Outlook included) or Outlook 2019

- Microsoft Office 2021 32-bit (any version with Outlook included) or Outlook 2021

On Mac:

- Office 2019 for Mac or Outlook 2019 for Mac


Limited Support is available from us, but technically is supported for these options on Windows:

- Microsoft Office 2013 64-bit (any version with Outlook included) or Outlook 2013

- Microsoft Office 2016 64-bit (any version with Outlook included) or Outlook 2016

- Microsoft Office 2019 64-bit (any version with Outlook included) or Outlook 2019

- Microsoft Office 2021 64-bit (any version with Outlook included) or Outlook 2021


Agility Mail IS NOT supported and does not work with:

- Office or Outlook 2003 or older.
- Alternative Clients - such as Thunderbird, Outlook Express etc
- IMAP or POP-3 only clients
- Office or Outlook 2007 (any version/variant)
- Office or Outlook 2010 (any version/variant)

In addition, we do not support Agility Mail, or any related services, including use of Web Mail on:

- Windows 7 (support for 7 ended April 2020)
- Windows Vista (all versions)
- Windows XP (support for XP ended in April 2014)
- Windows 2000, NT or older
- macOS High Sierra or older

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