Knowledgebase & FAQs

I want to change the nameservers on my domain, how?

If you wish to change the nameservers (DNS Servers) that your domain name(s) use, you'll need to contact our Support Team- you'll need to raise a case by e-mail or online. We don't accept Phone Requests for this type of change simply because it reduces the chance of misinterpretation of your request which can cause problems for you.

You must state:

- The Domain Name(s) to change
- The details of the new nameservers (minimum of 2, maximum of 6)
- Confirmation that you're happy for us to make the change on receipt of request

Please note that if you're making a DNS/Nameserver change and you are intending to stop using a service we offer that would have been in place, you MUST still contact our Accounts Team - simply changing Nameservers does NOT guarantee that your services will be terminated and billing properly ceased - as per our terms and conditions. Depending on the service you may be liable to pay for the remainder of a minimum term or notice period.

CHANGING YOUR NAMESERVER RECORDS MAY BREAK OTHER SERVICES YOU HAVE - REGARDLESS OF WHETHER WE PROVIDE THEM - PLEASE ENSURE YOU KNOW THE IMPACT OF THE REQUESTS YOU MAKE! We cannot be held responsible for any loss of service you encounter as a result

It's also important to remember that changing the nameservers does not stop us from being your domain name provider - if you are intending to transfer away you need to complete the Transfer Away procedure. Please refer to our other FAQs for more information.

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