Contact the Helpdesk
Before you contact us:
Is the answer to your query contained within our Frequently Asked Questions? [ view ] - this can save you time and let you "self service" your request 24/7!
If you want to talk about something technical (a problem with your service, how to do something or other matters of a similar nature), please see below - if you had a different type of query click here.
| Online: | Complete the Online Support Form (Takes 1-2 mins) |
|---|---|
| Phone: | Call: 0845 003 8111 Between 9am-5pm Mon-Fri (exc Bank Hols) |
| Security: | You'll need to know your PERSONAL and/or COMPANY password for some queries so we can ensure we only deal with authorised persons. |
| What plan? | What type of plan do you have?
If you do have a PREMIUM Support Plan you have different contact information - click the tab "Premium Support" above
If you don't have a Premium Support Plan... You can raise a support request to us using the above contact information. We deal with enquiries in "first come, first served" order, between 9am-5pm, and try to respond within 1-4 working hours. |
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You may be interested in upgrading your support to get faster responses, extra priority and lots of extra features. Find out more on Pre-Paid and Committed Plans: |
| Online: | Complete the Online Support Form (it takes just a minute or 2) |
|---|---|
| Phone: | Call: 0845 003 8113 Between 9am-5pm Mon-Fri (exc Bank Hols) ** NOTE: Some accounts have alternative contact numbers ** |
| Security: | You'll need to be a NAMED contact OR have the COMPANY password. A PERSONAL password may also be needed in some cases. |
| Which plan? |
You're a PREMIUM Support Customer if...
If you're a Premium Support Customer... If you haven't got a Premium Support Agreement, cick the "Standard Support" tab above. |
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IT Services and Computer Support for Small Business from an Exeter, Devon Based IT Support and Services Company
From IT Support Services to
Business Broadband, Server Systems and
Cloud Email, Cloud Desktop and
Web Hosting Services
Main Offices: 6-7 Southernhay West, Exeter, Devon, EX1 1JG
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