Knowledgebase & FAQs

Knowledgebase and FAQs

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HelpDesk & Support Services
Information and Guidance on how to reach our HelpDesk and how the service works

Can I call for Techncial Support?

Yes - the number to call depends on your Service Plan

For STANDARD Customers:
(You won't have a Pre-Paid or Committed Agreement Number)
You need to call us on 0845 003 8111 between 9am-5pm, Monday-Friday.

For PREMIUM Customers:
(You'll have a Pre-Paid or Committed Agreement Number)
You need to call us on 0845 003 8113 unless we've given you a special number. If you haven't got Extended Hours, you'll be able to reach us between 9am and 5pm, Monday to Friday.

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