Knowledgebase & FAQs
HelpDesk & Support Services
Information and Guidance on how to reach our HelpDesk and how the service works
Questions relating to: HelpDesk & Support Services
What is the difference between Standard and Premium Support?
What is the typical response time for Standard Customers?
What is the typical response time for Premium Customers?
What are the support hours?
What is an incident number?
What is my Account Password?
Can I call for Techncial Support?
I have an Extended Hours Support arrangement, who do I call?
What does it mean if my support ticket is 'pending'?
How do you process incoming helpdesk requests?
How can I speed up responses to my support case?
Why do you ask replies to be sent to a specific e-mail?
I have a Premium Support Agreement with Extended Hours Support, how do I use this?
What happens if I log a non-support issue to support?
Can someone else call / email you for support on my behalf?
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