Knowledgebase & FAQs

What is being backed up on my service, and how do I check?

This depends on the what was agreed and configured at the time of installation.

If your service was installed on a "Managed Setup" basis, you'll have been sent a "Summary of Data Backups" sheet upon completion of the setup process.

If you have since made changes, or you took an unmanaged backup service you'll need to check in the software. If you're using our RBS Small Business software, you'll need to open the Remote Client, then choose the Backup Set from the drop down list, and then browse the file/folder listing. Generally speaking, different types of data are split up - for example "E-Mail" and "Data Files". You may also have other groups for different types of data - for example "Accounts" and "Sales". This varies depending on the amount of data and your setup.

If you're using any of our other Small Business Backup Services, please contact Support for guidance.

<< Back to FAQs in this Category