Knowledgebase & FAQs
Backup Services - Remote Backup for Small Business
Common queries answered for our Small Business backup services that work on your Desktop, Laptop or Server system, including how to make changes and check the service is working.
Questions relating to: Backup Services - Remote Backup for Small Business
How often are backups made?
What is being backed up on my service, and how do I check?
How do I retrieve my data if I lose it?
I took managed setup, when will I know if the install is finished?
I cannot restore as I am told restore files are missing, why?
What happens when I take a managed setup from you?
My Backup Alerts say I have "missed backups" - what does this mean?
Backups are still running when I come back to use my computer, should I cancel the backup?
Does the service allow "delta blocking" and "bit backups"?
What happens if a file is locked or in use?
I'm setup to receive notifications, but I'm missing one why?
My backup job has failed or parially completed, why?
My scheduled Incremental Job keeps failing, why?
My backup job completed but has exceptions or warnings, why?
How do I create Encryption Recovery Keys?
I'm supposed to get alerts each day on my Backups but I am not, what's wrong?
Can I backup System State and Active Directory?
Can I Backup Microsoft Exchange Data?
Can I Backup SQL Server?
Can I Backup Sage Accounting Data?
My backup job says that it was a success, but no files were backed up, what does this mean?
How do you secure, and how secure is, the Remote Backup service?
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