Knowledgebase & FAQs

I'm setup to receive notifications, but I'm missing one why?

Alerts for your Backups are generated when:

(a) You've opted in to receive them, or have had them enabled as part of a managed installation of our service.

(b) A Backup Job is successfully completed.

(c) A Backup Job is failed once it has started

(d) When we do a daily sweep of missed jobs

If you've not received an alert, it could be as simple as the alert not being received as your computer, software or Anti-Spam service incorrectly identified the message as junk.

It can also happen if there was a system issue of some kind. Our systems provide the alerts as a low priority, so if our systems have issues or maintenance they may be skipped.

You may also find that you've not received a Successful alert because a job was missed. Success and Fail alerts are generated within a few minutes of a job completing in normal conditions, whereas Missed jobs are processed once per day.

This is because jobs have a "retry" window - so if you've set it to start at say 22:00, it may have a retry window set of 10 hours - therefore we would not consider it missed until 08:00 the following day. With that in mind, our systems thus generate missed alerts once per day - normally in the late morning.

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