Knowledgebase & FAQs

I'm supposed to get alerts each day on my Backups but I am not, what's wrong?

If you're set to receive notifications from our Remote Backup Service each day to confirm that your backups have run, you might not get them if:

a) You've changed your e-mail address - contact our support team and advise us of your new address (there's no charge for this).

b) Your backups are not running - if you have been receiving them but suddenly stop, it could indicate a problem. In the first instance, the quickest self-help option is to reboot your computer (the one that runs the Remote Backup Software) and see if you get alerts the next time a job is scheduled to run - the chances are if this cures it your computer had an issue preventing the software from running.

We normally suggest that if you are missing 2 or more days of alerts, a reboot is a good option - if you still don't get them after this, our support team should be contacted to provide advise and look into your backup history for you.

c) Your e-mail provider, Anti-Virus/Anti-Spam service or software is blocking our messages. Please double check your spam/junk folders in the first instance. If you are sure there's no issue here, it may be an issue with the backups running (see above), or we may have issues sending mail to you - our support team can perform a basic check for you.

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